We pride ourselves on both the quality and level of service that we provide, and whilst we make every effort to get things right first time, we acknowledge that sometimes things can go wrong. If this happens let us know, and we’ll do everything we can to put it right.

What can you expect from us?

We’ll assign a dedicated person to deal with your complaint, who will see your issue through until it’s resolved. When looking into your complaint we will:

  • conduct a fair and thorough investigation into your case;
  • review your case on its own merits; and
  • communicate our decision clearly

A copy of our documented Complaints Procedure is available by contacting

Where you have a complaint or dispute with us and we are unable to resolve this to your satisfaction then we are obliged to offer you the Financial Ombudsman Service to help resolve this.

Please see the following link for further details: